ORDERS & PAYMENT

We support a wide array of certified secure payment methods:

• Credit & Debit Cards: Visa, MasterCard, American Express, JCB.
• Domestic Vietnam: Direct Bank Transfer (VietQR / Napas 24/7), MoMo, VNPay QR, and Cash on Delivery (COD for eligible domestic addresses).

All payment transactions are encrypted using 256-bit SSL protocols in full compliance with PCI-DSS luxury security standards.

We begin processing orders swiftly to ensure prompt delivery. If you wish to amend your size, update shipping details, or cancel an item, please reach out to our Concierge team within 2 hours of placing the order.

Once an order has entered fulfillment or dispatch status, alterations cannot be processed.

Promotional codes can be applied in the "Promo Code / Gift Card" field in both the Cart drawer and Checkout screen. Click "Apply" to recalculate your subtotal instantly. Only one discount code may be applied per transaction.

Transactions may be declined due to international bank security protocols, 3D Secure verification timeouts, or billing address discrepancies.

We recommend verifying with your card issuer that overseas transactions are authorized, or utilizing an alternate payment channel such as VietQR or bank transfer.

Yes. An official digital receipt is sent to your registered email immediately upon payment confirmation. If your company requires a statutory VAT electronic invoice (Hóa đơn điện tử), please tick the VAT request option during checkout and input your tax registration code.