SHIPPING & DELIVERY
Signature Required Delivery is a shipping option where the carrier (such as DHL, UPS, or FedEx) requires a signature from the recipient upon delivery. This ensures that the package is handed directly to someone at the delivery address, offering added security.
During the checkout process, you will be presented with shipping options. Simply choose "Signature Required" to have your order delivered securely with a signature confirmation.
If you do not select Signature Required Delivery, the carrier may leave your package at your doorstep, mailbox, or another location at their discretion. While the carrier will typically provide tracking information, the risk of the package being lost, stolen, or damaged is higher when a signature is not required.
We are not responsible for any lost or stolen packages. It is the customer's responsibility to ensure they select Signature Required Delivery if they want added security for their order.
During the checkout process, you will be presented with shipping options. Simply choose "Signature Required" to have your order delivered securely with a signature confirmation.
If you do not select Signature Required Delivery, the carrier may leave your package at your doorstep, mailbox, or another location at their discretion. While the carrier will typically provide tracking information, the risk of the package being lost, stolen, or damaged is higher when a signature is not required.
We are not responsible for any lost or stolen packages. It is the customer's responsibility to ensure they select Signature Required Delivery if they want added security for their order.
You can add specific delivery instructions directly during the checkout process under the "Delivery Notes" or "Special Instructions" field.
Once your package has been handed over to the courier (such as DHL Express or FedEx), you can also manage your delivery preferences using the tracking number sent to your email. Most couriers allow you to designate authorized drop-off locations or request delivery on a specific date.
Once your package has been handed over to the courier (such as DHL Express or FedEx), you can also manage your delivery preferences using the tracking number sent to your email. Most couriers allow you to designate authorized drop-off locations or request delivery on a specific date.
Due to customs regulations imposed by Brazilian Federal Revenue (Receita Federal), all shipments destined for Brazil require the recipient's Tax ID (CPF for individuals or CNPJ for businesses).
Please ensure your valid CPF/CNPJ number is entered during checkout or included in your shipping address details. Shipments without a valid CPF may experience clearance delays or return to sender. Any local import duties and clearance fees will be calculated in accordance with Brazilian customs policies.
Please ensure your valid CPF/CNPJ number is entered during checkout or included in your shipping address details. Shipments without a valid CPF may experience clearance delays or return to sender. Any local import duties and clearance fees will be calculated in accordance with Brazilian customs policies.
Standard orders are typically processed and dispatched within 1 to 3 business days. Made-to-measure or bespoke runway pieces require tailored production timelines as indicated on the product page.
Once dispatched, an automated confirmation email with your real-time tracking link is issued. If your package has not arrived within the estimated delivery window, please check your tracking link for courier attempted-delivery notices or customs clearance updates. If you require further assistance, please contact our Customer Care concierge.
Once dispatched, an automated confirmation email with your real-time tracking link is issued. If your package has not arrived within the estimated delivery window, please check your tracking link for courier attempted-delivery notices or customs clearance updates. If you require further assistance, please contact our Customer Care concierge.
If you need your order delivered by a particular date or for a special occasion, please contact our Customer Care team prior to placing your order or select Express Priority Shipping during checkout.
While we make every effort to accommodate priority dispatch, external factors such as local courier schedules and international customs inspections may affect transit times. We recommend placing time-sensitive orders at least 7 to 10 days in advance.
While we make every effort to accommodate priority dispatch, external factors such as local courier schedules and international customs inspections may affect transit times. We recommend placing time-sensitive orders at least 7 to 10 days in advance.
Shipping fees are calculated automatically at checkout based on destination, parcel weight, and courier service level.
For domestic orders within Vietnam, complimentary standard delivery is offered on orders over 2,000,000 VND. International express courier rates are displayed transparently before payment confirmation.
For domestic orders within Vietnam, complimentary standard delivery is offered on orders over 2,000,000 VND. International express courier rates are displayed transparently before payment confirmation.
International orders are shipped on a DDU (Delivered Duty Unpaid) basis unless otherwise specified. Import taxes, customs duties, and brokerage clearance charges are determined by your country's customs authority upon parcel arrival.
Your local courier will contact you directly via SMS or email to complete any required duty payments prior to final delivery.
Your local courier will contact you directly via SMS or email to complete any required duty payments prior to final delivery.
We deliver worldwide to over 150 countries through established international luxury logistics partners including DHL Express, FedEx, UPS, and EMS.
We currently ship to North America, Europe, Asia-Pacific, Latin America, and the Middle East. If your country is not available at checkout, please contact our Customer Service team for custom dispatch arrangements.
We currently ship to North America, Europe, Asia-Pacific, Latin America, and the Middle East. If your country is not available at checkout, please contact our Customer Service team for custom dispatch arrangements.
Total fulfillment duration consists of order preparation plus courier transit time:
• Domestic (Vietnam): 1 to 3 business days for major metropolitan areas (HCMC, Hanoi), 3 to 5 business days for regional provinces.
• International Express: Typically 3 to 7 business days depending on destination and local customs clearance speed.
• Domestic (Vietnam): 1 to 3 business days for major metropolitan areas (HCMC, Hanoi), 3 to 5 business days for regional provinces.
• International Express: Typically 3 to 7 business days depending on destination and local customs clearance speed.
Most ready-to-wear domestic deliveries arrive within 2–4 business days from order placement. International express orders generally arrive within 4–9 business days.
Pre-order and Atelier Made-to-Measure creations follow tailored crafting periods (usually 7–14 days), after which express delivery commences. You will receive milestone notifications throughout the transit process.
Pre-order and Atelier Made-to-Measure creations follow tailored crafting periods (usually 7–14 days), after which express delivery commences. You will receive milestone notifications throughout the transit process.
Still have questions? Our concierge team is available to assist you.